Notice for all Customers
This Refund Policy only applies to fees collected by EliteAyurveda for treatment services provided by EliteAyurveda. And this Policy does not apply to Appointment Fees which are paid towards your Doctor’s Appointment booking charges. The Treatment charges will be subject to the refund policy of the respective Treatment You have undergone.
It is important that You read this Refund Policy carefully. You should familiarize yourself with the terms of this Refund Policy, prior to purchasing any goods or services from EliteAyurveda.
Unless otherwise defined, defined terms in this Refund Policy shall have the meaning given to them earlier in these Terms and Conditions.
"Treatment": means a form of internal Ayurvedic medical treatment or external Ayurvedic therapies EliteAyurveda.
"Service Fees": mean the fees payable by You for the Services purchased in accordance with the Services Terms and Conditions.
"Issuing Bank": means the bank who has issued card to You as card holder.
"Refund Eligibility Criteria": means the criteria set out in the below Section.
"Refund Request Email": means an Email with requested information to initiate a refund.
"Services Terms and Conditions": means the terms and conditions for the use of the portal and provision of the Services offered by EliteAyurveda to their customers.
"Chargeback": means where a customer or You (as applicable) using the online payment portal makes a complaint to his/her card issuer bank that a transaction is disputed and/or fraudulent.
"Transaction Charges": means any fees levied by a bank or financial institution upon processing a valid refund request to You or a customer (as applicable) which may vary from case to case.
"Us": means EliteAyurveda or any party acting on Our implicit instructions (with "Our" being construed accordingly).
"You" includes the person requesting and/or purchasing the Services or any party acting on such person's instructions (and "Your" shall be construed accordingly).
"Website": means the www.eliteayurveda.com
"Website Terms and Conditions": means the terms and conditions applicable to use of the Website set out
General Refund Conditions
Submitting a Refund Request Email
Where applicable You may send Us for a Refund through Email to email@example.com
Refund Eligibility Criteria:
Refund Processing Timeline:
Receiving Your Refund
Refunds will be processed by different method of payment made for these Services. For example, if payment was made via use of credit or debit card, refund may also be done via the same credit/debit card/bank transfer. If EliteAyurveda is unable to process refund by the same mode in which payment has been made, in such case EliteAyurveda will notify You, of an alternate mode of payment for processing such refund. In case of payments by debit/credit card, the exact date by which refund amount will be credited in the account of the customer’s bank card shall depend on the bank card issuer but not more than Thirty (30) calendar days.
We expect You to contact Us to resolve any problem or issue related to your Email and payment, before You make any Chargeback request to your bank. This Section does not affect any rights which You may have against the issuer of a debit or credit card. We will investigate any Chargeback requests made by You and in response will inform Your Issuing Bank whether any services have been cancelled.
Address For Refund Questions
Should you have questions about this Refund Policy, you may contact us at firstname.lastname@example.org. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding refund.
If you have any grievance with respect to refund information, you may communicate such grievance to:
The Grievance Officer,
Elite Ayurveda Services Private Limited.,
#9, 9th main, Near Monotype Bus Stop,
Banashankari 2nd stage, Bangalore 560070